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How long before I get dry hands and feet? What schedule should I follow? Should I do my treatments in the morning or at night? How long should a session be? At what point should I reduce the number of treatments? Is it okay to be doing two sessions a day? How can I maximise my treatment? I feel like I'm sweating a little bit more. It that normal? My hand and feet are dry, but the top of my fingers and toes are still sweating. What can I do? Is your device battery powered or uses an electric AC power supply? Does your device use pulsed or direct current? How many volts should I be using? What's polarity, and how do I switch it? How can I avoid electric shocks? Why do I have to exchange the wires on the plates? Is it safe to use? How much water should I put in the case? Do you suggest I add anything to the water for better results? Can I use distilled water? My water is going through a carbon filter. Can I use it? Are you are providing my country's electric plug? The plates are a little discolored in certain areas after use. Is that normal? There’s water in my connectors on the plate. Is that a problem? How can I dry my components after using them? How long before I get dry hands and feet? A majority of people will get dry hands and feet after one week, but it might take longer for some people. See the graph below for details.
What schedule should I follow? One treatment once a day is what we recommend. Adjust the machine to the highest voltage which you find comfortable. You can then space out your treatments according to your preferences. However, if you start feeling that the sweating is back, it's time for another treatment.
Should I do my treatments in the morning or at night? It doesn't make a difference.
How long should a session be? A session should last at least 20 minutes in total: 10 minutes on each polarity. To maximize treatment, you can increase the duration to 30 minutes in total: 15 minutes on each polarity.
At what point should I reduce the number of treatments? You should reduce the number of treatments once your hands or feet are dry. We recommend that you cease treatment once sweating has decreased by about 90%. Usually, after a week or two, you will begin sweating again. When it does, you should start a treatment again. If your condition is severe, you may have to do treatments twice a week. After a continued use, you'll be able to gauge when it's time for a maintenance treatment.
Is it okay to be doing two sessions a day? Yes, you can do two treatments per day.
How can I maximise my treatment? Always use the highest voltage you can without hurting yourself. Do 15 minutes sessions on each hands or feet instead of 10 minutes.
I feel like I'm sweating a little bit more. It that normal? That’s actually a good sign. It means that your body is reacting to the treatment. You should feel the positive effects in a few treatments.
My hand and feet are dry, but the top of my fingers and toes are still sweating. What can I do? To make sure the top of your fingers and toes are dry, make sure they’re submerged under water. You can also wear cotton gloves or socks to help.
Is your device battery powered or uses an electric AC power supply? Our device is powered by an electric AC adapter power supply. It converts AC to DC.
Does your device use pulsed or direct current? It uses direct current.
How many volts should I be using? You should use the highest voltage you are comfortable with. It's okay to start at 12V. Note that the results are dependent upon the voltage and duration of treatment.
What's polarity, and how do I switch it? Polarity is the flow of the current. You need to change it so that the treatment is effective on both hands or feet. To do so, make sure to take your hands or feet out of the water and unplug the banana cable from the power supply. Once this is done, unplug both banana plugs from the metal plates and plug them back in the opposite plates as they were before.
How can I avoid electric shocks? Put one hand in one compartment of the briefcase, then slowly enter the second hand in the water. When you place your hands in the water, start with the junction of your palm and wrist. You can also set the power supply at minimum voltage while you are still familiarizing yourself with the machine.
Why do I have to exchange the wires on the plates? You have to exchange the wires in order to invert the polarity of the content.
Is it safe to use? Yes, the unit is definitely safe to use, just like many other main powered iontophoresis machines. The power supply includes different protections such as Over Voltage Protection (OVT), Over Current Protection (OCP), Over Temperature Protection (OTP), Over Load Protection (OLP) and Short Circuit Protection (SCP).
How much water should I put in the case? Put in enough water to wet the skin on the palms of your hands or the soles of your feet, ensuring that the sweating area is wet. The quantity should be around 500ml (17oz) in each half of the briefcase.
Do you suggest I add anything to the water for better results? You don’t need to add anything to tap water to make the treatment work. Although, some people have reported that adding 1/4 teaspoon of salt or baking soda to the water has helped.
Can I use distilled water? No. There must be minerals in the water for the iontophoresis treatment to work. You can add 1/4 teaspoon of Baking Soda to one liter of your distilled or filtered water to ensure that it works.
My water is going through a carbon filter. Can I use it? No. There must be minerals in the water for the iontophoresis treatment to work. You can add 1/4 teaspoon of baking soda to one liter of your distilled or filtered water to ensure that it works.
Are you are providing my country's electric plug? We will automatically provide the correct plug in accordance to your country.
The plates are a little discolored in certain areas after use. Is that normal? Yes, discoloration of the plates is normal.
There’s water in my connectors on the plate. Is that a problem? No, it's normal.
How can I dry my components after using them? Simply let them air dry. You might notice a bit of corrosion on your plates and banana cords with time. It’s a normal reaction to air and won’t affect your treatment.
What are the contraindications of this machine?
Certains conditions or factors can cause adverse effects when using the machine. For your own safety, please:
- Do not use this device if you have a suspected or diagnosed heart problems or epilepsy.
- Do not use this device if you have a cardiac pacemakers, electrically sensitive support systems, or with an ICD (implantable cardioverter / defibrillator).
- Do not use this device if you suffer from cancer or if you are electrically sensitive.
- Do not apply electrical current through or across the chest, brain, or sinuses.
- Do not use this device with metallic jewellery around hands and feet.
- Do not use this device if you have a metallic implants within the current path (arm or leg).
- Do not use this device during pregnancy.
- Do not use over areas exhibiting phlebitis, thrombo phlebitis, or varicose veins.
- Avoid treatment in areas where sensation is absent or impaired.
- Do not use if you have potentially malignant lesions, acute localized infections, denuded skin, skin eruptions, or swollen, broken, or inflamed areas.
- Do not use if you have with impaired sensibility in your hands or feet (e.g. polyneuropathies).
